Last Updated: 24-March-2025
At Grihani.com, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, please review our Refund Policy below.
We offer refunds under the following conditions:
The product received is damaged, defective, or incorrect.
The product must be returned in its original packaging, unused, and in the same condition as received.
The refund request must be made within 7 of receiving the product.
Note: Certain items such as personal care products, food items, and customized products may not be eligible for a refund due to hygiene and personalization reasons.
To initiate a refund, follow these steps:
Email us at support@grihani.com with your order details and issue description.
Attach clear images of the damaged or incorrect product (if applicable).
Our team will review your request and confirm eligibility.
If approved, return instructions will be provided.
Customers are responsible for return shipping costs unless the product is defective or incorrect.
Ensure the product is packed securely to prevent damage during return transit.
Once we receive and inspect the returned item, we will process the refund.
Approved refunds will be processed within 7-10 business days after we receive the returned product.
Refunds will be issued via the original payment method.
If you don’t receive your refund within the stated timeframe, please check with your bank or payment provider before contacting us.
Orders can be canceled before they are shipped. Once shipped, cancellations are not allowed.
If an order is canceled before dispatch, a full refund will be processed within 3-5 business days.
Refunds are not applicable in the following cases:
Change of mind or wrong product ordered by the customer.
Products that have been used, washed, or damaged after delivery.
Items purchased under clearance sales, special promotions, or non-returnable categories.
For refund-related queries, reach out to us at:
📍 Grihani.com
🏢 142 RPS Colony, New Delhi
📧 support@grihani.com
📞 +91-8005526274
We value your trust and aim to provide a hassle-free shopping experience.
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